1. Canadian Authorized Distributor Warranty Rights

Hardware brands enforce strict "grey market" policies. If you purchase equipment from an unauthorized offshore seller on a marketplace, the manufacturer may void the North American warranty. Every product featured on CANOD is vetted for authorized Canadian distribution, guaranteeing valid manufacturer warranty coverage.

2. Standard Coverage Periods

  • Thunderbolt 4 & USB4 Docks: 2 to 3 years standard manufacturer replacement warranty.
  • GaN Chargers & Desktop Power Hubs: 12 to 24 months defect warranty with surge protection guarantees.
  • Portable NVMe Enclosures & SSDs: 3 to 5 years limited hardware warranty.
  • Cables & Passive Adapters: Lifetime or 2-year warranty against build defects.

3. Provincial Statutory Consumer Protection

Under Canadian provincial law (such as the Ontario Consumer Protection Act and Quebec Consumer Protection Act legal warranty provisions), goods sold must be durable for a reasonable period considering the price paid and the nature of the product.

4. What to Do If Hardware Fails

  1. Retain your proof of purchase (invoice or receipt from the authorized Canadian partner).
  2. Check serial number labels on the bottom of the device or power brick.
  3. Reach out to the manufacturer's Canadian support desk or contact hello@canod.ca if you need assistance identifying the Canadian RMA portal.